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Click and Collect

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How Does Click and Collect Work?


It's really simple. All you have to do is select the item(s) you wish to purchase and add them to your basket. When you get to the checkout, you will have the option to select 'Click & Collect' as a delivery option. Then, all you need to do is process to payment and we will send you an email with a collection time. 

It's that easy!

 

How much does Click and Collect cost?


Click and Collect is totally free!

Simply select the  'Click and Collect' from the delivery options at the basket.

 

Where can I collect my order from?


You can collect your order from our head office located in Cannock.

More details can be found on our contact page here.

 

Can someone collect my parcel on my behalf?


If you would like someone else to collect your order on your behalf, they will need to bring a copy of the order confirmation email (either printed or on a device) as well as their own photo identification. 

 

Is there a collection deadline?


Please collect your order within 14 days of receiving your order confirmation email.

We will email you a reminder that your order is waiting for collection after 7 days.

 

What happens if I need to return something?


You can return items for refund or replacement within 28 days of purchase.

If you wish to return something please see our returns page here.

 

Please note our standard Click & Collect is a same day service but occasionally we have to source from our supplier; in this scenario delivery may take an extra day. In this scenario you will be contacted as soon as possible and advised accordingly.

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